FAQ

Orders are dispatched from our warehouse within 1-3 business days. However, please note that during busy periods such as new launches and sales, dispatch may take up to 10 extra business days. We’re working as fast as possible to get your order out ASAP.

Once your order has been dispatched, you will receive an email with the tracking details where you will be able to track your order throughout it’s journey.

Please email tavieraclothings@gmail.com immediately if you need to change or cancel your order. After your order has been dispatched, unfortunately we will no longer be able to amend it.

Yes, we accept returns.

Please note that merchandise is accepted for refund if returned in an approved and saleable condition within 14 days from when you received it. It must have all tags on, and be returned in all original packaging including ziploc bag, and be free from all make-up, stains and smells. It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition.

We do not offer exchanges. Please return your item for a refund and place a new order.

Merchandise is accepted for refund if returned in an approved and saleable condition within 14 days from when you received it. It must have all tags on, and be returned in all original packaging including ziploc bag, and be free from all make-up, stains and smells. It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition.

Shipping times vary depending on the shipping destination. After dispatching, our estimated shipping times are:

UK | 1-4 working days

Please note that these are estimates and can be subjected to external delays. This is unfortunately out of our control.